Organisers of paid events hosted on PartyEntry are subject to the following Refund Policy Requirements. These rights and obligations are incorporated into the Terms & Conditions by reference.
1. Organiser Refund Policies
1.1 Minimum Requirements
Refund policies vary between Organisers. PartyEntry gives Organisers flexibility to publish their own refund policies, but any such policy must meet these minimum requirements:
1. Posted on Event Page
The refund policy must be clearly posted on the event page, visible before Consumers purchase tickets
2. "No Refund" Policies Allowed
We allow "no refund" policies, as long as they are clearly identified and comply with Norwegian consumer protection law
3. Exceptions for Non-Delivery
All policies must allow refunds for event cancellation, failure to provide advertised services, or material misrepresentation
4. Clear Instructions
Policies must include how to request (email/form), when to request, where to direct requests, and what information to include
5. Response Timeframe
Refund policies must specify response timeframe (not exceeding 7 business days). Organiser must respond within this timeframe
1.2 Processing of Refunds
How Consumers Request Refunds:
Consumers should contact the Organiser directly following the directions in the refund policy. If the policy doesn't include contact information, use the "Contact Organiser" feature.
What is Refunded:
- ✓ Ticket face value - Refunded to Consumer's original payment method
- ✗ Platform Fee - Not refundable (PartyEntry has already provided service)
- ✗ Processing Fee - Not refundable (Stripe's cost already incurred)
Example: 1000 NOK ticket purchased with 53 NOK platform fee (total 1053 NOK paid by consumer)
→ Refund to consumer: 1000 NOK
→ Not refunded: 53 NOK platform fee (kept by PartyEntry) + processing fee (kept by Stripe)
1.2.1 Subscription Ticket Refund Processing
Subscription tickets follow special refund rules:
- Consumer Cancellation: No refund for time remaining in current billing period - access continues until subscription expires
- Organiser Cancellation: Pro-rated refund for unused time in current period
- Fees: Not refunded for periods already billed (Platform Fee kept by PartyEntry, Processing Fee kept by Stripe)
2. Event Cancellations
2.1 Cancellations by Organiser
If an Organiser cancels an event, they must:
- Notify PartyEntry through platform within 24 hours
- Notify all ticket holders via email immediately
- Issue full refunds for ticket face value to all attendees
- Fees are not refunded (Platform Fee kept by PartyEntry, Processing Fee kept by Stripe)
If you cancel an event outside the PartyEntry platform (such as on social media or via direct emails) without notifying PartyEntry, you remain liable for refunding all ticket holders.
3. Consumer Protection
3.1 Right of Withdrawal
Under Norwegian law, event tickets are typically exempt from the 14-day cooling-off period (angrerettloven) as they are services performed on a specific date.
3.3 Mandatory Refunds
Regardless of Organiser's stated refund policy, refunds MUST be provided for:
- Complete event cancellation
- Material breach of contract (event significantly different than described)
- Impossibility of performance (venue closure, force majeure)
- Fraud or misrepresentation
- Requirements under Norwegian consumer protection law
5. Best Practices for Organisers
While not requirements, PartyEntry recommends:
Recommended Policies by Event Type
- Small local events (<50 attendees): No refunds, or refunds only if event cancelled
- Medium events (50-200 attendees): Refunds up to 7 days before event
- Large events (200+ attendees): Tiered refunds (full refund 30+ days out, 50% refund 7-30 days)
- High-value events (500+ NOK tickets): More flexible refund policy recommended
Contact & Questions
For Organisers:
If you have questions about refund policy requirements, email support@partyentry.com with subject "Refund Policy Question"
For Consumers:
If an Organiser is not honoring their refund policy, contact support@partyentry.com with subject "Refund Policy Dispute"